At balabalabag, we take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website, make purchases, or interact with us in other ways. By using our services, you consent to the practices described in this policy.
1. Information We Collect
We collect personal information in the following ways:
A. Personal Information You Provide When you make a purchase or create an account on our website, we collect the following information:
- Name (First and Last)
- Email address
- Phone number
- Billing and shipping address
- Payment information (such as credit/debit card details or PayPal account information)
- Order history and purchase details
B. Automatically Collected Information We automatically collect certain information when you visit our website or use our services:
- IP address and browser information (such as your browser type and version, language preferences, and the type of device you are using)
- Cookies and tracking technologies (for improving your browsing experience, personalizing content, and analyzing site usage)
C. Third-Party Information We may also collect personal data through third-party platforms and services, such as payment providers (e.g., PayPal) or social media accounts you use to interact with us.
2. How We Use Your Information
We use your personal information for the following purposes:
- Order processing: To complete and deliver your purchases, including verifying your payment details and processing refunds.
- Customer service: To provide support and respond to your inquiries or requests.
- Personalization: To improve your shopping experience by offering personalized content, recommendations, and offers based on your preferences and previous purchases.
- Marketing communications: To send you promotional emails or newsletters (only if you have opted in to receive them).
- Analytics: To analyze website performance, user behavior, and improve our website functionality and services.
- Legal compliance: To comply with legal obligations and resolve any disputes.
3. How We Protect Your Information
We implement a variety of technical, administrative, and physical security measures to protect your personal data:
- Encryption: We use SSL encryption (Secure Sockets Layer) to protect your payment and personal information during transmission.
- Data storage: Your personal information is stored on secure servers, and access is restricted to authorized personnel only.
- Payment security: All payment transactions are processed securely through trusted third-party payment processors.
While we take extensive measures to protect your data, please note that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security, but we remain committed to safeguarding your privacy.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:
- Payment processors: To facilitate payments, such as through PayPal or credit card companies.
- Shipping providers: To fulfill and deliver your order to the correct address.
- Marketing partners: If you have opted in to receive promotional emails or offers, we may share your information with third-party marketing partners.
- Legal compliance: If required by law, we may disclose your information to comply with legal obligations or government requests.
5. Your Rights
You have the following rights regarding your personal data:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request corrections or updates to any inaccurate or incomplete personal information.
- Deletion: You can request the deletion of your personal data, subject to certain conditions (e.g., if it is required for legal compliance or contract fulfillment).
- Opt-out of marketing: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in any marketing email or by contacting us directly.
- Data portability: You may request a copy of your data in a machine-readable format.
To exercise these rights, please contact us at privacy@balabalabag.com.
6. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device to remember your preferences and analyze site usage. The information collected helps us improve our website and offer you a personalized shopping experience.
You can manage your cookie preferences through your browser settings, including disabling cookies. However, please note that certain features of our website may not function properly if cookies are disabled.
7. Third-Party Websites
Our website may contain links to third-party websites or services that are not owned or controlled by balabalabag. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we learn that we have collected personal data from a child under 18, we will take steps to delete such information from our records.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes to the policy will be posted on this page, and the updated policy will indicate the effective date of the changes. We encourage you to periodically review this policy to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Email: privacy@balabalabag.com
Phone: +852 6638 3073
Mailing Address: Unit 8801, 88 / F, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong