FAQ’s

At balabalabag, we strive to provide a seamless shopping experience, which includes reliable shipping options and a flexible return policy. Below, you’ll find details about our shipping and return policies.

Shipping Policy

We offer several shipping methods to ensure your luxury items arrive safely and promptly. Here are the key points of our shipping policy:

1. Shipping Methods:

   • Standard Shipping: Delivery within 7–14 business days, depending on the destination.

   • Express Shipping: Delivery within 3–5 business days, depending on the destination.

   • Same-Day Delivery (available in select locations): Delivery on the same day for orders placed before the cutoff time (typically 12 PM local time).

   • International Shipping: We ship to most countries globally with delivery times typically ranging from 10 to 21 business days, depending on the location.

2. Shipping Costs:

   • Free Shipping: On orders over a certain amount (subject to the region).

   • Standard Shipping: Costs vary depending on the location and size of the order.

   • Express and Same-Day Shipping: Available for an additional fee, which is calculated at checkout based on delivery address.

3. Order Processing:

   • Orders are processed within 1–2 business days after payment confirmation. For pre-order items, processing times may vary and will be communicated at checkout.

4. Shipping Restrictions:

   • Some shipping methods may not be available for specific destinations. Please check availability during checkout.

   • We do not deliver to P.O. Box addresses for certain delivery methods.

   • International orders may be subject to local customs duties, taxes, and import fees, which are the responsibility of the customer.

5. Tracking:

   • Once your order is shipped, you will receive an email with tracking information so you can monitor your shipment.

Return Policy

We want you to be completely satisfied with your purchase at balabalabag. If you’re not happy with your order, you can return it under the following conditions:

1. Return Eligibility:

   • Timeframe: You may return items within 14 days of receiving your order.

   • Condition: Items must be unused, in their original condition, and in the original packaging with all tags still attached. We cannot accept returns for items that have been worn, used, altered, or damaged.

   • Exclusions: Some items may be non-returnable, including personalized or custom-made products, gift cards, or final sale items. This will be clearly marked at the time of purchase.

2. Return Process:

   • Return Request: To initiate a return, please contact our customer service team at returns@balabalabag.com within 14 days of receiving your item. Provide your order number, the items you wish to return, and the reason for the return.

   • Return Shipping: After approval, you will receive instructions on how to return your item. You will be responsible for covering the return shipping costs unless the item is defective or the wrong product was sent.

   • Packaging: Please ensure that the item is securely packaged for the return shipment to prevent any damage.

3. Refund Process:

   • Once we receive your return, we will inspect the item and process the refund within 5–10 business days.

   • Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.

4. Exchanges:

   • If you wish to exchange an item for a different size, color, or style, please follow the return process above and place a new order for the desired item. We are unable to directly exchange items.

5. Damaged or Defective Items:

   • If your item arrives damaged or defective, please contact us immediately within 7 days of receiving the item. We will arrange for a return or exchange at no extra cost to you.

6. Late Returns:

   • Returns received after 14 days of delivery may not be eligible for a refund or exchange. In such cases, please contact our customer service team, and we will do our best to assist you.

Important Notes:

• International Returns: If you are returning an item from outside of your country, you may be subject to additional fees, including customs duties and taxes. Please ensure you follow the return instructions carefully to avoid any delays.

• Return Shipping Fees: Return shipping fees are the responsibility of the customer unless the item is defective or we sent the wrong product.

We are committed to making your shopping experience at balabalabag as smooth and enjoyable as possible. If you have any questions or need assistance with returns or shipping, don’t hesitate to contact us at support@balabalabag.com or call +852 6638 3073.

Thank you for shopping with us!

Yes, balabalabag ships internationally to most countries around the world! We are committed to providing luxury handbags and fashion accessories to customers globally. Whether you’re located in North America, Europe, Asia, or beyond, we offer a range of reliable shipping options to ensure your items reach you safely and on time.

International Shipping Details:

1. Shipping Destinations:

   • We offer international shipping to over 100 countries. This includes major markets such as the United States, Canada, the United Kingdom, Australia, European Union countries, and more. You can select your country during checkout to see if we ship to your location.

2. Shipping Methods:

   • Standard Shipping: Typically 10–21 business days, depending on the destination.

   • Express Shipping: 3–5 business days for faster delivery.

   • Same-Day Delivery (available in select locations): Delivery on the same day for orders placed before the cutoff time.

3. Shipping Costs:

   • Shipping fees for international orders are calculated based on the weight, size, and destination of your order. You will see the exact shipping cost at checkout before completing your purchase.

   • Free Shipping is available on orders above a certain amount, depending on the destination.

4. Customs & Duties:

   • International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. These charges vary depending on your country’s regulations.

   • Please check with your local customs office for more details on potential duties and taxes.

5. Tracking:

   • Once your order is shipped, we will send you tracking details so you can follow the progress of your package until it arrives at your doorstep.

If you have any specific questions about international shipping or would like to check if we ship to your country, feel free to reach out to our customer service team at support@balabalabag.com.

We are excited to bring our luxury products to customers all around the world!

At balabalabag, sales tax is charged based on the laws and regulations of the country or region where the order is being shipped. Here’s a breakdown of how sales tax is applied:

1. Sales Tax for Orders Within Hong Kong

• No Sales Tax: As of now, Hong Kong does not impose a sales tax or VAT on retail goods. Therefore, if your order is being shipped within Hong Kong, you will not be charged any additional sales tax.

2. Sales Tax for International Orders

• United States: Sales tax may be applied depending on the state you are ordering from. Sales tax rates vary by state and locality. This tax will be calculated and displayed at checkout based on your shipping address.

• European Union (EU): For customers within the EU, the applicable VAT (Value Added Tax) will be included in the final price at checkout, as per EU regulations. The rate varies by country.

• Other Countries: For customers outside of the US and EU, local taxes such as VAT, GST, or other applicable taxes may be charged depending on the country you are ordering from. The tax will be calculated during the checkout process based on your location.

3. Customs Duties & Import Fees

• In addition to sales tax or VAT, international orders may be subject to customs duties and import fees, which are determined by the destination country. These fees are not included in the price of the item at checkout and are the responsibility of the customer.

• We recommend checking with your local customs office for more details on the applicable fees for your country.

How Sales Tax is Applied

Sales tax (or VAT) is calculated based on the shipping destination of the order. During checkout, the total price—including any applicable tax and shipping fees—will be clearly displayed before you confirm your purchase.

Final Note

We aim to provide transparency in our pricing. If you have any questions regarding sales tax, VAT, or any other charges related to your order, feel free to contact our customer service team at support@balabalabag.com. We’re happy to assist you!

Thank you for shopping with balabalabag!

Once we receive your returned item and verify its condition, we will process your refund as quickly as possible. Here’s what you can expect regarding the refund timeline:

Refund Processing Time

• Inspection: After receiving your return, we will inspect the item(s) to ensure they meet our return policy (unused, original condition, with tags, and packaging).

• Refund Issuance: Once the return is approved, the refund will be processed within 5–10 business days.

• Refund Method: The refund will be issued to the original payment method used for the purchase. This means it will appear on the same credit card, debit card, PayPal, or other payment services you used during checkout.

How Long Will It Take to Appear in Your Account?

• Credit/Debit Cards: Refunds to credit or debit cards usually take 3–5 business days to appear in your account after the refund is processed, depending on your bank’s processing times.

• PayPal: If you paid via PayPal, the refund may appear in your PayPal account within 2–5 business days.

• Other Payment Methods: Refunds via other payment methods (e.g., Apple Pay, Google Pay, etc.) can vary, but typically take 3–7 business days.

Important Notes

• Shipping Fees: Please note that shipping fees are non-refundable, unless the item is defective or you received the wrong product.

• Return Timeframe: Refunds are only processed for items that meet our 14-day return window from the delivery date.

• International Returns: If you’re returning from outside your home country, the refund process may take slightly longer due to additional customs processing or international payment delays.

If you have any concerns about the status of your refund or need further assistance, feel free to contact our customer service team at returns@balabalabag.com. We’re happy to help!

Thank you for shopping with balabalabag!

We understand that sometimes plans change, and you may need to cancel or modify your order. Here’s what you need to know about cancelling or changing your order with balabalabag:

1. Order Cancellation

If you want to cancel your order, please follow these steps:

• Act Quickly: We process orders very quickly to ensure fast shipping, so it’s important to contact us as soon as possible.

• Contact Us: Send an email to support@balabalabag.com or call us at +852 6638 3073 with your order number and the request to cancel your order.

• Cancellation Window: Orders can only be cancelled before they are shipped. Once an order is dispatched, it cannot be cancelled. You will need to follow our return process once you receive the item.

2. Changing Your Order

If you need to change your order (for example, to adjust the size, color, or item), here’s how to proceed:

• Contact Us Immediately: Just like cancellations, please get in touch with us as quickly as possible by emailing support@balabalabag.com or calling +852 6638 3073.

• Modify Before Shipping: We will do our best to accommodate changes before your order ships. Once the order is in the processing or shipping stage, we will not be able to make changes. In this case, you would need to return the item after delivery and place a new order for the desired product.

3. After Shipping

Once your order has been shipped, it cannot be cancelled or changed directly. However, you can still follow our return process if you want to return or exchange the item after receiving it.

4. Order Modifications After Dispatch

If you’ve already received the item and need a different size, color, or product, returns and exchanges can be processed. You’ll need to return the item according to our return policy and place a new order for the modified product.

Important Notes

• Order Status: If your order is in the “processing” or “shipped” stage, changes may not be possible.

• Payment: If you’ve paid via a payment method like PayPal or credit card, please keep in mind that your payment will be refunded in case of a cancellation (if the order hasn’t been shipped yet).

If you have any questions or need further assistance with canceling or modifying your order, don’t hesitate to reach out to our customer service team at support@balabalabag.com. We’re here to help!

Thank you for shopping with balabalabag!

If you need assistance at any point during your shopping experience, we’re here to help! You can reach our customer support team in a variety of ways, and we’ll do our best to resolve your issue as quickly as possible. Here’s how to get assistance:

1. Email Support

You can reach our customer service team via email for any inquiries, concerns, or assistance you may need. Simply send an email to:

Email: support@balabalabag.com

We aim to respond to all emails within 24-48 hours during business days.

2. Phone Support

For urgent matters or if you prefer speaking directly to a representative, you can call our customer support hotline:

Phone Number: +852 6638 3073

Our team is available to assist you Monday to Friday, from 9 AM to 6 PM (local time).

3. Live Chat

For immediate help, we offer a live chat feature on our website. You can chat with a representative in real-time. Simply click the “Chat with us” button on the bottom right corner of our website, and we’ll assist you right away.

4. Social Media

You can also reach out to us through our social media channels. Our team is active on the following platforms and can assist you with inquiries or provide quick responses:

• Instagram: @balabalabag

• Facebook: balabalabag

We usually respond to social media inquiries within 1-2 hours during business hours.

5. FAQ Section

For quick answers to common questions about shipping, returns, orders, and more, check out our FAQ page. You might find an immediate solution to your issue!

What Can We Help With?

• Order Issues: If you have concerns about your order status, delivery, or modifications.

• Returns & Refunds: Assistance with initiating returns, processing refunds, or exchanges.

• Shipping Questions: Queries about international shipping, delivery times, and costs.

• Product Inquiries: Information about our luxury bags, availability, or product details.

Response Times

• Email: 24–48 hours

• Phone Support: Immediate (during business hours)

• Live Chat: Real-time support (during business hours)

• Social Media: 1–2 hours during business hours

We’re here to make your shopping experience with balabalabag as smooth and enjoyable as possible. If you need help, don’t hesitate to reach out to us via any of the methods above.

Thank you for choosing balabalabag!